Director Pharmacy Experience & Retention
The Director Pharmacy Experience & Retention is responsible for developing and executing strategies to optimize the overall pharmacy experience for customers
This position has direct supervisory responsibilities.
Essential Duties and Responsibilities:
Strategic responsibility for proactively addressing SRx Member churn within our pharmacy across new and aged cohorts
Coordinate closely with the Customer Journey team to prioritize recommended strategies and operationally implement
Responsible for AI Pharmacy strategic roadmap
Responsible for AI implementation (scripting calls to action cadence of touch points etc.)
Business owner of AI reporting (interactions and outcomes churn impact etc)
Drive customer retention initiatives to drive high satisfaction and foster loyalty
Requires the ability to lead cross-functional initiatives
High attention to detail
Results oriented & focused
Articulate and well-spoken; strong interpersonal communication and presentation skills
Strong work ethic and self-motivated
Education and Experience:
Pharmacy Operations experience a plus
This position has budget responsibility authority and/or level of control.
Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
Prolonged periods of sitting at a desk and working on a computer.
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.