More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
Compliance Administrator I
This position will assist the Compliance Manager and Marketing Compliance Manager in numerous aspects of company compliance including adherence to TCPA guidelines DNC guidelines and CMS guidelines. This role will also include the assessment of carrier issues and consumer escalations as well as development and monitoring of marketing vendors.
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities:
Complaint investigations including customer journey lead documentation statements and corrective actions
Assist with marketing audits and technology vendor calibration
Assist in policy & procedure development and process audits as directed by the compliance manager
Oversight and training of offshore quality team
Oversight and training of FMOs
Real-time sales call audits
Compliance audits as required by carriers and CMS
Other dues as assigned
Ability to adapt to a new and changing work environment
Excellent written and verbal skills
Ability to interact with diverse people and personalities
Self-directed and demonstrated personal initiative
Good analytical skills
Ability to work collaboratively as well as independently with minimal supervision
Education and Experience:
Background in the insurance industry or compliance-related position preferred
Experience with CMS/Carrier sales requirements preferred
Experience with TCPA regulations carrier complaints and/or marketing compliance preferred
Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
Prolonged periods of sitting at a desk and working on a computer.
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.